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PRIVACY POLICY/YOUR PRIVACY POWERS AND RIGHTS
VIATRAV values your confidence in our services and would like you to be familiar on how we collect, use, and disclose information. This Privacy Policy expresses our practices in association with information that we collect when you browse our website (www.viatrav.com) (collectively, access or use any of the software applications made available by us for use on mobile devices (the “Apps”), or purchase or use our services provided through our various channels, including, but not limited to, our Website, Apps, and contact centers (the “Services”).
By visiting VIATRAV’s Website, accessing and/or using any of our Apps, or purchasing or using our Services, you are agreeing to the terms and conditions of this Privacy Policy and the accompanying Terms and Conditions.
Personal Information We may save
"Personal Information" is information that recognizes you as an individual or relates to an identifiable person, including, for example:
Name
Postal address (es)
Telephone number
Passport number
Social media account ID
Email address
Credit and debit card number and related information
Number assigned by a transportation agency, such as a Transportation Security Administration known to be as traveler number
Any other information you provide when you communicate or book travel with us (e.g., your dietary and other preferences or needs), as well as information about your bookings (e.g., points of departure and destinations)
If you provide any Personal Information relating to other people to us or to our service providers in connection with the Services, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.
VIATRAV and our third party service providers may collect Personal Information in a variety of ways, including:
By our Services: We may collect Personal Information through the Services, such as when you make a booking or register for a promotion.
Offline: We may collect Personal Information from you offline, such as when you our contact customer service.
From Other Sources: We may receive your Personal Information from other sources, such as public databases, joint marketing partners, social media platforms (including from people with whom you are friends or otherwise connected), and other third parties, to the extent permitted by applicable law.
VIATRAV may use Personal Information:
To fulfill and complete your flight booking or purchase, including to process your payment, communicate with you regarding your flight booking or purchase, and provide you with associated customer service. We utilize the passport information for the purpose of travel bookings.
To respond to your purposeful inquiries and fulfill your requests, such as to send you newsletters and magazines.
To provide you with administrative information, such as information regarding the Services and any changes happening to our terms, conditions, and policies.
To convey you marketing communications that we believe may be of interest to you, to the extent permitted by law.
To customize your experience on the Services by presenting products and offers modified for you.
To enable you to participate in various sweepstakes, contests, and similar promotions and to administer these activities. Some of these promotions and activities have additional rules, which may contain further information about how we use and disclose your Personal Information. We suggest that you go through any such rules carefully, as you will be bound by them if you choose to participate.
To facilitate social sharing functionality.
To enable you to send messages to another person through our Services. By using this functionality, you are telling us that you are entitled to provide us with your friend’s name and email address.
For our business purposes, such as data analysis, audits, fraud monitoring and prevention, developing new products, enhancing, improving, or modifying our Services, identifying usage trends, determining the effectiveness of our promotional campaigns, and operating and expanding our business activities.
As VIATRAV believes to be necessary or appropriate: (a) under applicable law, including laws outside your state or country of residence; (b) to comply with legal process and to prevent, detect, or suppress abuse, fraud, or criminal activity; (c) to respond to requests from public and government authorities and self-regulatory organizations, including public and government authorities and self-regulatory organizations outside your state or country of residence; (d) to enforce our terms and conditions; (e) to protect our operations, assets, or interests or those of any of our affiliates; (f) to protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.
Your Personal Information may be transferred or shared with the following entities. With the only exception of our corporate affiliates and service providers, these entities are not controlled by us and Personal Information disclosed to them is subject to the applicable entity's privacy policy and security practices. Therefore, we encourage you to review the privacy policies of any entity whose products or services you book or purchase using the Services:
To our corporate affiliates, parent companies, subsidiaries, joint ventures, or other companies under common control with us worldwide for the purposes described in this Privacy Policy. VIATRAV is responsible for the management of the jointly-used Personal Information.
To our third party travel-related suppliers, such as airlines, hotels, and car rental companies, so that they may provide the products and services that you book or purchase using the Services.
To other travel-related companies with whom we partner to provide a portion of the Services, such as airline consolidators or aggregators, other travel agencies providing access to their travel-related inventory via the Services, and travel insurance providers.
To our business partners, whose products or services may be offered on the Services, who referred you to the Services from another website or online service, or to whose website or online service the Services link. We encourage you to review the privacy policy of each such website or online service.
To our third party service providers who provide services such as website hosting, data analysis, payment processing, order fulfillment, information technology and related infrastructure provision, customer service, email delivery, auditing, and other services. The information we provide to third parties service providers is subject to confidentiality obligations and is intended to be used solely for the purpose(s) permitted thereby.
To third-party sponsors or operators of surveys, sweepstakes, contests, and similar promotions.
To identify you to anyone to whom you send messages through the Services. You may also select to share your Personal Information on message boards, chat, profile pages, blogs, and other services to which you are able to post information and materials. Please note that any information you post or share through these services will become public and may be available to other users and the general public. We would like you to be very careful when deciding to share any information on the Services.
Subject to your social media account settings, to your friends associated with your social media account, to other website users, and to your social media account provider, in connection with your social sharing activity, such as if you connect your social media account to your Services account or log into your Services account from your social media account. By connecting your Services account and your social media account, you authorize us to share information with your social media account provider, and you understand that the use of the information we share will be governed by the social media site’s privacy policy. If you do not want your Personal Information shared with other users or with your social media account provider, please do not connect your social media account with your Services account, and do not participate in social sharing on the Services.
In the event of a merger, reorganization, dissolution or similar corporate event, or the sale of all or substantially all of our assets, we expect that the information that we have collected, including personal data, would be transferred to the surviving entity in a merger or the acquiring entity. All such transfers shall be subject to our commitments with respect to the privacy and confidentiality of such personal data as set forth in our Privacy Policy.
As we believe to be necessary or appropriate: (a) under applicable law, including laws outside your state or country of residence; (b) to comply with legal process and to prevent, detect, or suppress abuse, fraud, or criminal activity; (c) to respond to requests from public and government authorities and self-regulatory organizations, including public and government authorities and self-regulatory organizations outside your state or country of residence; (d) to enforce our terms and conditions; (e) to protect our operations, assets, or interests or those of any of our affiliates; (f) to protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.
"Other Information" is any information that does not directly share your specific identity or does not directly associate to an individual. If we are required to treat Other Information as Personal Information under applicable law, then we may use it only for the purposes for which we use and disclose Personal Information as detailed in this Privacy Policy. Other Information may, for example, be:
Demographic information and other information provided by you
Browser and device information
App usage data
Aggregated information
Information collected through cookies, pixel tags, and other technologies
VIATRAV and our third party service providers may collect Other Information in several ways, including:
IP Address : Your IP address is a number that is automatically assigned to the computer that you are using by your Internet Service Provider. An IP address may be identified and logged automatically in our server log files whenever a user accesses the Services, along with the time of the visit and the page(s) that were visited. Collecting IP addresses is standard practice and is done automatically by many websites, applications and other services. We use IP addresses for purposes such as calculating usage levels, diagnosing server problems, and administering the Services. We may also derive your approximate location from your IP address.
Through your browser or device : Certain information is collected by most browsers or automatically through your device, such as your Media Access Control (MAC) address, computer type (Windows or Macintosh), screen resolution, operating system name and version, device manufacturer and model, language, Internet browser type and version, and the name and version of the Services (such as the App) you are using. We use this information to ensure that the Services function properly.
Using cookies : Cookies are pieces of information stored directly on the computer that you are using. Generally, cookies allow us to collect information such as browser type, time spent on the Services, pages visited, language preferences, and other anonymous or pseudonymous traffic data. Please see our Cookie Policy here for more information.
Through your use of the App : When you download and use the App, we and our service providers may track and collect App usage data, such as the date and time the App on your device accesses our servers, and what information and files have been downloaded to the App based on your device number.
We may use Flash LSOs and other technologies to, among other things, collect and store information about your use of the Services. If you do not want Flash LSOs stored on your computer, you can adjust the settings of your Flash player to block Flash LSO storage using the tools contained in the Website Storage Settings Panel. You can also control Flash LSOs by going to the Global Storage Settings Panel and following the instructions (which may include instructions that explain, for example, how to delete existing Flash LSOs (referred to as "information" on the Macromedia site), how to prevent Flash LSOs from being placed on your computer without your being asked, and (for Flash Player 8 and later) how to block Flash LSOs that are not being delivered by the operator of the page you are on at the time). Please note that setting the Flash Player to restrict or limit acceptance of Flash LSOs may reduce or impede the functionality of some Flash applications, including those used in connection with the Services.
Using pixel tags and other similar technologies: Pixel tags (also known as web beacons and clear GIFs) may be used in connection with some Services to, among other things, track the actions of users of the Services (including email recipients), measure the success of our marketing campaigns, and compile statistics about usage of the Services and response rates.
Physical Location: We may collect the physical location of your device by, for example, using satellite, cell phone tower, or WiFi signals. We may use your device's physical location to provide you with personalized location-based services and content. We may also share your device's physical location with our marketing partners, to enable them to provide you with geo-targeted advertising. You may be permitted to allow or deny such uses and/or sharing of your device's location, such as through your device settings. If you do, we and/or our marketing partners may not be able to provide you with the applicable personalized services and content.
From you: Information such as your preferred means of communication and special travel requests (for example, in connection with a disability or dietary restriction) is collected when you voluntarily provide it.
By aggregating information: Aggregated Personal Information does not personally identify you or any other user of the Services (for example, we may aggregate Personal Information to calculate the percentage of our users who have a particular telephone area code).
VIATRAV may share and disclose Other Information for any purpose (except where we are required to do otherwise under applicable law), if it doesn't qualify as Personal Information under applicable law. In some instances, we may combine Other Information with Personal Information (such as combining your name with your location). If we do, we will treat the combined information as Personal Information as long as it is combined.
This Privacy Policy does not account for or address, and we are not responsible for, the privacy, information, or other practices of any third parties, including any third party supplier or intermediary, any third party operating any site or service to which the Services link or any third party that includes a widget on the Services (for example, the Facebook Like button or share buttons). The inclusion of a link on the Services does not imply endorsement of the linked site or service by us or by our affiliates.
In addition, we are not accountable for the information sharing, collection, use, disclosure, or security policies or practices of other organizations, such as Facebook, Apple, Google, Microsoft, or any other app developer, app provider, social media platform provider, operating system provider, wireless service provider, or device manufacturer, including with respect to any Personal Information you disclose to other organizations through or in connection with the Apps.
VIATRAV may employ third-party advertising companies to serve advertisements regarding goods and services that may be of interest to you when you access and use the Services and other websites, apps or online services, based on information relating to your access to and use of the Services and other websites, apps or online services on any of your devices. To do so, these companies may place or recognize a unique cookie on your browser (including through use of pixel tags). They may also use these technologies and other information that they and we collect about your online use to recognize you across the devices you use, such as a mobile phone and a laptop.
VIATRAV seeks to use reasonable organizational, technical, and administrative measures to protect Personal Information within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe or doubt that your interaction with us is no longer secure (for example, if you feel that the security of your account has been compromised), please immediately notify us in accordance with the "Contacting Us" section below.
If you wish to review, correct, update, suppress, or delete Personal Information that you have previously provided to VIATRAV, you may contact us in accordance with the "Contacting Us" section below. In your request, please make clear what Personal Information you would like to have changed, whether you would like to have your Personal Information suppressed from our database, or otherwise let us know what limitations you would like to put on our use of your Personal Information. For your protection, we may only implement requests with respect to the Personal Information associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request. We will try to comply with your request as soon as reasonably practicable. Please note that VIATRAV may need to retain certain information for recordkeeping purposes and/or to complete any transactions that you began prior to requesting a change or deletion. There may also be residual information that will remain within our databases and other records, which will not be removed.
The Services are not meant for individuals under the age of eighteen (18), and we request that they not provide Personal Information through the VIATRAV services.
VIATRAV will store your Personal Information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.
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